Forever Puppy Policies & Procedures

Forever Puppy’s main objective is to provide your pets a safe, enjoyable, and social environment to give you peace of mind while you are at work or on vacation. To ensure the health and safety of your pet as well as other guests, we require that all guests comply with the following rules and regulations:

​Office Hours
Monday through Friday: 7:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm
Sundays/Federal Holidays: Strictly by appointment for overnight guests only (Drop off or pick up) Please contact us for an appointment and confirmation.

During closed periods, after hour pickup and drop off can be scheduled in 48 hours in advance for an additional fee and is subject to availability. Please email us for more information.

Overnight Guests: CHECK OUT time is at 12 NOON. Late check out will be charged our day camp fee.

We want to be able to accomodate you. Please speak with our team via This email address is being protected from spambots. You need JavaScript enabled to view it. However, certain fees may apply depending on your arrangement and if you change your schedule with less than 24 hours notice.  

Behavioral Assessment

All dogs must complete a behavioral assessment by one of our specialists before attending day camp or boarding. Forever Puppy has absolute discretion to refuse to provide service to any pet if any sign of negative and/or aggressive behavior is determined.

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Tours
Tours are available and must be scheduled in advance. Please email us to schedule.

Spay/Neuter

All dogs joining day camp must be spayed or neutered per your veterenarians recommended age. Intact dogs will be considered if they are staying solely for boarding and will not join any day camp activities.

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Age and Vaccinations

All dogs camping or boarding with us must be at least 12 weeks old or have your veterenarian's clearance and have complete vaccinations per veterenarian's clearance (Rabies, DHPP or DAPP, Bordetella are primary and other vaccinations as appropriate for your pup).

 

​​Vaccinations
In order to protect your pet’s health, Forever Puppy requires that all pets boarding and joining day camp have the following vaccinations: Rabies, Distemper (DHPP or DAPP), and Bordetella. It is best to have your pet vaccinated at least two weeks prior to boarding to watch for any possible reaction.


Baths
Forever Puppy recommends an exit bath for dogs boarding more than 5 days. In the duration of your dog’s stay, Forever Puppy reserves the right to provide your dog a bath should the need arise to ensure your dog’s health and overall sanitation. Forever Puppy will contact you if this is the case and will need your authorization. Fees may apply.  
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Fleas and Other Sickness

All dogs must be on a flea medication regimen and in good health. All dogs checking in either for day camp or boarding are checked for fleas and any sign of contagious sickness upon arrival.  Forever Puppy has the right to refuse service for dogs positive for fleas or any sickness that may not be beneficial for your own dog and other guests.


Feeding/Medications

Forever Puppy provides Natural Balance (Venison/grain free), both dry and wet, depending on your dog’s preference. However, dog parents are encouraged to bring in their dog’s food providing that all bags and cans are properly marked with your dog’s name and serving portions in a zip-lock bag or an airtight container. We normally feed our guests twice a day, in the morning and the afternoon. However, we will happily grant any request in your dog’s feeding frequency. We also administer any supplements and medications that your pet needs at no additional cost.

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Blankets, Beds, Toys etc.
Forever Puppy provides elevated, air-cooled, vinyl beds that deliver the same comfort of orthopedic mattresses. However, should you choose to provide your own bed, blanket or toy for your dog, Forever Puppy requires you to complete a waiver to acknowledge the risks involved due to chewing, and possibly ingesting such items.

Pick Up and Drop Off Time
Dogs joining our day camp can come in any time of the day and will be charged depending on how many hours guardians intend for them to stay.
Pick up (Check out) time for boarded dogs is between 7:00 am to 12:00 noon from Monday to Friday and 9:00am to 12:00 noon on Saturday. If your dog is picked up after 12:00 noon our day camp fee will be charged per dog and they are welcome to stay during the scheduled office hours.

 

We want to be able to accomodate you as much as we can however certain fees (Such as full night charge) may apply if there are sudden changes in your pickup/drop off schedule. Please speak with our team via This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

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Fees
Lodging fees are by the calendar day. Each pet is charged for the day of arrival regardless of the arrival time.

Cancellation
Forever Puppy has limited space available. We keep the number of guests low in order to provide the best quality and individualized care for your pet. Therefore, we keep a very strict cancellation policy, as there may be clients on our waiting list. For day camp guests, cancellations must be made 3 hours in advance. Dogs are more than welcome to walk in and join day camp; however, space and availability are not guaranteed. For boarding guests, cancellations must be made 24 hours in advance and 72 hours during holidays. No show boarders will be charged a one-night cancellation fee ($38).

Payment
Payment is required for all services rendered prior to departure. We accept Visa, MasterCard, cash, and debit cards. We do not accept checks. (Amex is currently not accepted)

Get In Touch

This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

24002 Via Fabricante, Suite 402
Mission Viejo, CA 92691​

949-916-4777

Hours

MONDAY-FRIDAY: 7am-6pm

​SATURDAYS: 9am-5pm

SUNDAYS/NATIONAL HOLIDAYS: Overnight guests only and strictly by confirmed appointments. Drop Off and Pick Up hours are from 8am-10am and 3pm-5pm. Please email us for more info.

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